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Client Services Terms & Policies

 

This document was last updated on July 16, 2026

 

 

These Client Services Terms & Policies explain the standard terms generally used by MyR Photography & Videos.

They are provided for informational purposes and do not, by themselves, reserve an event date or create a client relationship.

Every confirmed booking is governed by the proposal, invoice, package description and service agreement accepted by the client. If information on this website differs from a client’s accepted booking documents, the accepted booking documents will control.

For purposes of these policies, “Vendor” refers to Remberto Febles d/b/a MyR Photography & Videos. “Client” refers to the person or organization that has completed a confirmed booking with the Vendor.

1. SERVICES

MyR Photography & Videos provides professional photography, videography and related creative services for weddings, quinceañeras, engagements, celebrations, corporate events and other approved projects.

The exact services, coverage time, deliverables, event information and price for each booking will be described in the selected package, proposal, invoice or service agreement.

Only the services and products expressly included in those booking documents are included. Anything outside the agreed scope must be approved in writing and may require an additional fee.

The Vendor may use employees, assistants, second photographers, filmmakers, editors or independent contractors when reasonably necessary to provide the agreed services.

2. RESERVING AN EVENT DATE

A non-refundable retainer equal to 30% of the total booking price is required to reserve an event date.

A date is not officially reserved until:

  • The service agreement has been accepted;

  • The required retainer has been received; and

  • The Vendor has issued booking confirmation.

The Vendor accepts only one primary event booking per day. Once a booking is confirmed, the Vendor reserves that event date for the Client and declines other conflicting bookings.

Submitting an inquiry, requesting a proposal or discussing availability does not reserve a date.

3. PRICING AND PACKAGE AVAILABILITY

Prices, packages, promotions and availability may change at any time before a booking is confirmed.

Once a booking has been confirmed, the price and package described in the accepted proposal or service agreement will control.

Package changes, added coverage, upgrades or additional products requested after booking are subject to availability, current pricing and written approval.

Discounts and promotions cannot be combined unless expressly stated.

4. PAYMENTS

Unless a different payment schedule appears in the accepted proposal or invoice, the remaining balance is due on the event date.

Payments must be completed using a payment method authorized by the Vendor. The Vendor is not required to begin or continue services while an overdue balance remains unpaid.

If the event is canceled before the Vendor begins any event-day performance, the remaining balance will not be owed. The booking retainer will remain non-refundable except when otherwise expressly stated in the accepted agreement or required by law.

Event-day performance may include:

  • Departing for an agreed event location;

  • Beginning event-specific equipment preparation or setup;

  • Arriving at an agreed service location; or

  • Beginning photography, videography or another contracted service.

Once event-day performance begins, the full remaining balance becomes due, even if the event is canceled, shortened, delayed, interrupted or otherwise unable to continue for reasons outside the Vendor’s control.

5. TRAVEL AND RELATED EXPENSES

Travel included with a package will be identified in the package description or proposal.

Unless otherwise stated, travel charges may apply when an event location is more than 45 miles from the Vendor’s designated service base.

The exact travel charge will be confirmed after the event location is provided.

Depending on the location and project requirements, additional approved expenses may include:

  • Parking;

  • Tolls;

  • Venue access charges;

  • Permits;

  • Lodging;

  • Airfare; or

  • Specialized transportation.

Any material travel expense known before booking will be included in the proposal or confirmed in writing.

If the Client changes the location after booking, additional travel charges may apply.

6. COVERAGE TIME, DELAYS AND OVERTIME

Coverage begins and ends at the times stated in the accepted booking documents.

Delays caused by the Client, participants, transportation, the venue, guests or other vendors do not automatically extend the contracted coverage period.

If the Client requests additional coverage, the Vendor may provide it subject to availability and payment of the applicable extra-hour rate. Additional coverage may be billed in 30-minute increments.

The Vendor is not required to remain beyond the contracted ending time.

Material changes involving the date, location, schedule, coverage time or services must be communicated as soon as possible and approved in writing.

7. CLIENT RESPONSIBILITIES

The Client is responsible for:

  • Providing accurate event information, addresses and schedules;

  • Communicating material changes promptly;

  • Obtaining necessary venue permissions and permits;

  • Informing the Vendor of venue restrictions;

  • Providing safe and reasonable access to each location;

  • Ensuring that important participants are present when needed;

  • Identifying essential family members and participants;

  • Providing requested family-group or important-moment lists;

  • Obtaining any necessary permissions involving minors or private property; and

  • Cooperating reasonably with the Vendor’s directions.

The Vendor is not responsible for missed or compromised coverage caused by:

  • Inaccurate schedules;

  • Late or absent participants;

  • Venue restrictions;

  • Guest interference;

  • Obstructed views;

  • Weather;

  • Poor lighting conditions;

  • Schedule changes;

  • Denied access; or

  • Other circumstances outside the Vendor’s reasonable control.

8. CREATIVE CONTROL AND ARTISTIC STYLE

Clients are encouraged to review the Vendor’s current portfolio before booking.

Photography and filmmaking are subjective creative services. The Vendor uses professional judgment concerning:

  • Lighting;

  • Exposure;

  • Framing;

  • Composition;

  • Posing;

  • Camera selection;

  • Audio;

  • Color treatment;

  • Editing;

  • Image selection; and

  • Film structure.

Client ideas and preferences are welcome, but final creative and technical decisions remain with the Vendor.

Natural differences between events, changing conditions and dissatisfaction based solely on personal aesthetic preference do not constitute grounds for a refund.

9. REQUESTED PHOTOGRAPHS AND MOMENTS

The Vendor will make reasonable efforts to capture requested people, groups and moments. However, no specific photograph, recording, expression, pose or event moment can be guaranteed.

Clients should provide important shot lists before the event and ensure that the necessary participants are present and cooperative.

A shot list is used as a planning reference. It does not replace the Vendor’s professional judgment or guarantee every requested image.

10. DELIVERABLES AND EDITING

Each package includes only the deliverables identified in its description or in the accepted proposal.

Unless expressly included in writing, packages do not include:

  • RAW photographs;

  • Unedited photographs;

  • Unedited video footage;

  • Project files;

  • Editing timelines;

  • Camera-original files;

  • Unlimited film revisions;

  • Additional gallery storage;

  • Physical products; or

  • Long-form recordings.

The Vendor selects the photographs and video footage appropriate for final delivery.

Duplicate images, test shots, technically unusable files, unflattering images and material inconsistent with the final collection may be excluded.

Delivery timeframes will appear in the selected package, proposal, service agreement or delivery communication.

Unless expressly guaranteed in writing, delivery timeframes are reasonable estimates. The Vendor will communicate any material delay and continue making reasonable efforts to complete the work.

11. RAW AND UNEDITED FILES

RAW photographs and unedited video footage are not included unless expressly listed in the selected package or approved in writing.

RAW files require specialized software and do not represent the finished quality, color or style of the Vendor’s delivered work.

When a package includes camera-original recordings, such as a full ceremony or speeches captured from a fixed camera, those files will be identified separately in the package description. Their inclusion does not mean that all camera-original photography or video files are included.

12. FILM MUSIC AND REVISIONS

When video services are included, the Vendor may select properly licensed music based on the event, editing style and available licenses.

Clients may provide musical preferences, but specific commercial songs cannot be guaranteed.

Film revisions are included only when expressly stated in the selected package.

Unless otherwise agreed, revision requests should concern a genuine editing error or the reasonable removal of a specific scene. Requests to recreate a film in a substantially different style, replace properly licensed music or restructure the film may require an additional fee.

13. GALLERY ACCESS AND FILE STORAGE

Delivered photographs and films may be provided through an online gallery, download link or another agreed method.

The Client is responsible for downloading and safely backing up all delivered files before the applicable gallery or link expires.

The Vendor may retain delivered and source files for archival purposes but does not guarantee permanent storage.

After delivery and expiration of the applicable gallery or archive period, files may be deleted without further notice.

The Vendor is not responsible for files lost by the Client after successful delivery.

14. EXCLUSIVITY

To protect coverage quality and avoid interference, the Vendor generally requires exclusivity for the professional photography and/or videography services covered by the booking.

No other hired professional or person acting in a professional capacity may provide overlapping services without prior written approval.

Friends and family may take casual photographs or videos as long as they do not:

  • Block the Vendor’s cameras;

  • Interfere with posing or direction;

  • Enter restricted working areas;

  • Disrupt audio or lighting equipment; or

  • Otherwise prevent the Vendor from performing the contracted services.

The Vendor is not responsible for missed or compromised coverage caused by interfering guests or unauthorized competing providers.

15. COPYRIGHT AND PERSONAL-USE LICENSE

The Vendor retains all copyrights and ownership rights in the photographs, video, audio and other creative work produced.

After full payment, the Client receives a non-exclusive, non-transferable license to use the delivered work for personal purposes, including:

  • Personal social-media sharing;

  • Personal printing;

  • Family communications;

  • Personal gifts;

  • Scrapbooks; and

  • Personal albums.

Credit to MyR Photography & Videos is appreciated when work is shared publicly but is not required unless separately agreed in writing.

Without written permission from the Vendor, the Client may not:

  • Sell or license the work;

  • Use it for commercial advertising;

  • Submit it for commercial publication;

  • Transfer commercial rights to another vendor;

  • Remove a watermark;

  • Apply filters or edits that materially misrepresent the Vendor’s work;

  • Use the work to train an artificial-intelligence system; or

  • Claim authorship or copyright ownership.

Normal cropping required by a social-media platform is permitted.

Other event vendors must obtain permission directly from the Vendor before using photographs or films for their own commercial promotion.

16. PORTFOLIO AND PROMOTIONAL USE

The portfolio and promotional-use terms applicable to a booking will appear in the Client’s service agreement.

Unless the Client and Vendor agree otherwise in writing before the event, the Vendor may use photographs and video created during the event for legitimate business and artistic purposes, including:

  • Portfolio display;

  • Website use;

  • Social media;

  • Printed samples;

  • Advertising;

  • Competitions;

  • Publications; and

  • Educational presentations.

The Vendor will not sell a Client’s likeness for unrelated third-party advertising without additional permission.

A request for a completely private event or gallery must be discussed and approved in writing before booking.

17. SAFETY AND WORKING CONDITIONS

The Vendor may pause, modify or end services when the Vendor or a member of the Vendor’s team reasonably determines that conditions are unsafe, illegal, threatening, abusive or materially interfere with the work.

This may include:

  • Severe weather;

  • Hazardous locations;

  • Violence or threats;

  • Harassment;

  • Illegal activity;

  • Dangerous guest conduct;

  • Unsafe equipment conditions; or

  • Undisclosed venue restrictions.

When practical, the Vendor will notify the Client or an authorized representative and allow an opportunity for the condition to be corrected.

If services must end because of the Client, guests, participants, the venue or circumstances outside the Vendor’s control, payments already made remain non-refundable. Any remaining balance due after event-day performance has begun remains payable.

18. CANCELLATION BY THE CLIENT

Cancellation notice must be provided in writing.

If the Client cancels before the Vendor begins event-day performance:

  • The booking retainer remains non-refundable; and

  • The remaining balance will not be owed.

If the Client cancels after event-day performance begins:

  • The booking retainer remains non-refundable; and

  • The full remaining balance becomes due.

Failure to appear, denial of venue access, refusal of services, an undisclosed location change or the absence of essential participants does not make the Vendor responsible for providing a refund.

19. RESCHEDULING

The Vendor is generally willing to consider a reasonable rescheduling request.

Rescheduling is subject to:

  • The Vendor’s availability;

  • Written approval;

  • Confirmation of the replacement date;

  • An updated proposal, invoice or service agreement; and

  • Payment of any approved price difference or additional expense.

The original retainer remains non-refundable. The Vendor may transfer it to one replacement date when the request is made in good faith and the Vendor is available.

If the Vendor is unavailable for the requested replacement date, the request will be treated as a Client cancellation unless another arrangement is approved in writing.

A transferred retainer has no cash value and cannot be transferred to another person without the Vendor’s approval.

20. DOCUMENTED EMERGENCIES

The Vendor may consider a partial or full retainer refund when:

  • The request is submitted at least 30 days before the event;

  • The cancellation results from a documented and unavoidable emergency, such as serious illness, death in the immediate family or military deployment; and

  • Reasonable supporting documentation is provided.

Any refund under this section is entirely at the Vendor’s discretion unless otherwise required by law. This policy does not guarantee that a refund will be approved.

21. INABILITY TO PERFORM BY THE VENDOR

If the Vendor cannot perform because of illness, emergency or another circumstance affecting the Vendor, the Client will be notified as soon as reasonably possible.

With the Client’s approval, the Vendor may arrange a qualified substitute.

If no acceptable substitute or reschedule is available and no services have been performed, all amounts paid will be refunded.

If the Vendor completed part of the contracted work, the Client will receive the completed deliverables when possible and a reasonable prorated refund for any material portion that cannot be provided.

The Vendor will make reasonable efforts to assist, but cannot guarantee that a suitable replacement provider will be available.

22. FORCE MAJEURE AND IMPOSSIBILITY

Neither party will be held liable for a failure or delay caused by circumstances beyond that party’s reasonable control, including:

  • Hurricanes, floods, fires or natural disasters;

  • War, terrorism or civil unrest;

  • Government orders or closures;

  • Widespread transportation interruption;

  • Serious illness or injury;

  • Venue destruction or closure;

  • Hazardous conditions; or

  • Other circumstances making performance illegal, unsafe or genuinely impossible.

The parties will first attempt in good faith to reschedule.

If rescheduling is not reasonably possible:

  • The Client will not owe payment for services that have not begun;

  • The Vendor will refund payment covering any material portion that cannot be provided;

  • The Vendor may retain payment reasonably attributable to completed work and approved, nonrecoverable event-specific expenses; and

  • Treatment of the booking retainer will depend on the applicable cancellation, emergency and inability-to-perform provisions in the accepted service agreement.

23. LIMITATION OF LIABILITY

To the fullest extent permitted by law, the Vendor’s total liability arising from a booking will not exceed the amount the Client paid under the applicable service agreement.

The Vendor is not liable for indirect, incidental, special or consequential damages, including emotional distress, lost opportunities or losses arising from delayed or unavailable content.

If a material deliverable is lost or cannot be provided because of Vendor error, equipment failure, media corruption or another covered failure, the Vendor will provide a reasonable prorated refund based on the affected portion of the package.

Nothing in these policies limits liability that cannot legally be limited.

24. ELECTRONIC BOOKINGS AND COMMUNICATIONS

Bookings, proposals, contracts, invoices, payments and other records may be completed electronically.

The accepted electronic agreement, proposal, invoice, payment record, timestamp and available platform audit information constitute the authoritative record of the booking.

Material notices and changes should be communicated through email or the booking platform used for the transaction.

Vendor email: rembert@photosmair.com

25. CHANGES TO A CONFIRMED BOOKING

Changes to a confirmed booking are valid only when approved in writing.

Telephone calls, social-media messages and informal conversations do not modify an accepted service agreement unless the change is later confirmed in writing.

An updated proposal, invoice, addendum or written confirmation may be required.

26. GOVERNING LAW AND GENERAL TERMS

Confirmed bookings are governed by the laws of the State of Florida.

If any provision in an accepted agreement is found unenforceable, the remaining provisions will remain effective.

Failure to enforce a provision on one occasion does not waive the right to enforce it later.

The accepted proposal, invoice, package description, service agreement and written addenda constitute the complete agreement for a confirmed booking.

27. QUESTIONS

Questions regarding these policies or a particular booking may be sent to:

MyR Photography & Videos
Email: rembert@photosmair.com
Website: https://www.photosmair.com

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